Support Engineer, CMD+CTRL

Position Overview

Role Description

The Cyber Range Support Engineer will join the Security Innovation Product Support and Implementation team as a daily contributor in providing world-class level support to our clients. This is a high-paced and results-oriented role, the ideal candidate will be a self-starter that is willing to learn on the fly and wants to drive the successful adoption of our CMD+CTRL Cyber Range products for our clients. You will work day-to-day solving client-facing issues with the products as well as assist the team in product setup, deployments, and event delivery. You should have a good understanding of application security practices and common vulnerabilities, strong time management skills, excellent communication and presentation skills and a good grasp on how the SaaS (Software as a Service) product model works. This role will report directly to the CMD+CTRL Support Manager.

Job Responsibilities

  • Work to support our application security cyber-range by doing, but not limited to, the following:
    • Client setup and implementation support
    • Kick-off calls, information gathering, and product setup questions
    • Reporting (internal/customers)
    • In-range support – answering participants security questions, provide guidance and hints to the participants, award bonus points
    • Support helpdesk (Reset of passwords, handle login and access issues, answer client questions, etc.)
    • Client presentations and live instruction sessions
  • Support on Project Management tasks (tracking and monitoring)

Must haves

  • Strong verbal and written communication skills (the candidate is clear, well written and spoken, objective, and professional).
  • Ability to work in a high paced environment and to focus on detail.
  • Desire to learn and excel in the cyber-security field.
  • Good understanding of information security general practices and the importance of secure coding.
  • Good understanding of security vulnerabilities (XSS, SQLi, etc), and ways to test for the existence of these vulnerabilities.
  • Great attitude and looking to work in a team environment.
  • Feels at their best in an environment where goals and tasks are clearly defined and initiative can be used to improve processes, make suggestions, and be proactive.
  • Passion for excellence and high-quality performance in each task assumed.
  • Values ethical work practices above all.
  • Shares SI core values
    • We empower our employees to learn and develop their skills.
    • We create an environment of trust and open communication among all members of the organization.
    • We focus on results, trusting our employees to work in the ways that are most effective for them.
    • We create a flexible, rewarding work environment that supports a high quality of life for our employees.
    • We believe in trustworthiness with our employees and with our customers and hold ourselves to the highest ethical standards in order to meet that goal.

Should haves

  • Basic understanding of at least one programming or scripting language and ability to understand/read code.
  • Understanding of system and network architectures, communication protocols, and inner-working of computer systems.
  • Working knowledge of major operating systems (Windows, Linux/Unix a plus), browsers (including leveraging development tools) and MS Office.

Nice to haves

  • Background in testing for or troubleshooting security issues.
  • Prior experience in development, system administration, or networking.
  • Knowledge of tools such as Burp, Fiddler, or Wireshark.
  • Knowledge of any of the following: Python, Perl, Javascript, HTML5, CSS, React, or Java.
Apply for this Position

Please email your resume to for consideration.