Customer Success

Customer Success

Your Success is our Focus

Designing and implementing security training programs can be time-consuming and difficult – we get it. You may have a large number of roles to train, be unsure of which courses to assign, and/or struggle with measurement.

Security Innovation’s Customer Success Program shifts the burden of optimization from you to us. From initial deployment to role-based programs and measurement, we’re here to help.

Our customer success team comprises Education Consultants, Program Managers, Subject Matter Experts, and Support & Implementation Specialists to help:

Ensure a Successful Rollout

Ensure a Successful Rollout

  • Expedited deployment and administrator training
  • Rapid needs assessment to prioritize sequencing
  • Communication templates to jump-start programs
Devise Learning Paths

Devise Learning Paths

  • Map roles to out-of-the-box learning paths
  • Customize learning paths to match your job functions
  • Define CMD+CTRL Cyber Range practice activities to complement training
Measure Staff Competency/Risk

Measure Staff Competency/Risk

  • Regular reporting to ensure you are on the right track
  • Baseline staff skills pre- or post-training with our CMD+CTRL Cyber Range
  • Benchmark against others in your industry
Analyze and Optimize Program

Analyze and Optimize Program

  • Analyze usage data and trends analysis
  • Understand changing learning objectives
  • Help groom security champions

Customer Success in Action: Global 50 Consulting Firm

Customer Success in Action: Global 50 Consulting Firm

  • Train 120,000 worldwide employees on Secure Software Development
  • The required technical hands-on program across multiple business units

Approach:

  • Define learning paths for 20 roles in 3 skill levels, each with clear objectives
  • Pre-training assessments to evaluate proficiency level and learning path placement
  • Launch pilot programs to ensure seamless rollout for a larger audience
  • Cyber Range “CTF” events for immersive and measurable learning

Result:

  • Pilot programs streamlined Customer Branding, SSO, and enrollment
  • Tools available for internal communications: billboards articles, polls, leaderboards
  • Auto-generation of reports: utilization, course completion, competency/ scores
  • Post-training assessments measure knowledge retention and advance users to the next level