CASE STUDY: ACCENTURE TECHNOLOGY
Train 80,000 Developers in One Year
Accenture builds and maintains IT systems for the world’s most recognized brands. They sought a partner that could provide scalable self-service learning to address the needs of a large, multi-national developer workforce and enable the creation of secure, resilient software applications for their clients.
Train 80,000 software engineers
Teams had varying skill levels, and job functions focused on resilient design, secure coding, and robust application constructs.
Provide deep, continuous measurement
Reporting requirements included analysis by geography, job function, and business group.
Maximize training engagement
Driving completion would impact ROI for the training and pay dividends to Accenture clients as skill sets rose.
Goal exceeded by 40%
The successful pilot program and role-based training made putting 110,000 software engineers through an entire learning path within 12 months easy.
Full metrics visibility, quantifiable statistics
Weekly reports drove timely adjustments, including course completion, ‘Belt’ System progress, and competency baselines.
Participation across disparate groups
Seamless infrastructure and ongoing communication led to significant swings in staff engagement, consistency of course completions, and requests for more training.
Approach – Tailored to Desired Outcomes
Undaunted by the scale and guided by our experienced customer success team, we developed the guideposts for success:
Proven* to impact engagement, courses coupled with Cyber Range challenges provided a practical way to practice knowledge and baseline skills.
Learning paths were created for 24 roles, based on three competency tiers (aka “belts”). Post-training assessments determined if users were ready to advance to the next level.
Scalability & Integration
Single Sign-On (SSO) provided seamless access to Security Innovation’s training platform and enabled continuous reporting. The platform could handle over 20k concurrent users.
Quality & Optimization gates
A continuous improvement mindset was adopted from day one. Key Performance Indicators (KPIs) were supported by weekly status calls and quarterly business reviews (QBRs).
* Cybersecurity Training Benchmark Report – Ponemon Institute 2020
Power of Communication & Optimization
Course completion was a stated goal for Accenture, which had seen training endeavors fail in the past. Security Innovation’s customer success team executed regular communication plans including emails, social media posts, and scheduled prompts to spur continued action. The concerted effort led to spikes in both enrollment and course completion.
The Year of Advancing Security Skills